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Shop Policies

Welcome to my place where your dreams become true!

Choose the product that corresponds to your wishes, or let’s make together an especially personalized accessory for you!

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Payment

PayPal is my preferred payment mode.
You do not need a PayPal account to pay with your credit or debit card.

Choose PayPal as the payment option and follow the 44instructions on the leftright  side of the screen.
You can pay as well via bank-transfer, but keep in mind, transfer needs some days to arrive in my account and your order will leave my place only after receiving the money in my account.

Checks are not accepted.

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                                          Shipping

Shipping will be done with Bulgarian Post EMS.   Shipping time will be around 8 – 10 days to US and around 5-6 days to any EC country.
If the item is ready to ship, guarantee fastest proceeding, what means, your order leaves my house one working day after receiving the payment.
Your order will be sent as registered Mail, you have to sign for receiving it, so it will be handed only to you. Please make sure that the shipping adress is correct.

I can offer you different rates for shipping worldwide, please, do not hesitate to contact me for more details.

Please note however, I am only able to provide email confirmation that your item had been shipped.
If you would like your item sent with a tracking number, please contact me before ordering and I will adjust the shipping costs.

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Refunds and Exchanges

If I mess up, I will do everything in my power to make you happy.
We are all human and errors can occur.
If you are not satisfied let me know and I will try and make it so you are happy with your order.
In the very unlikely case, if something arrives damaged (almost impossible because of the packing) or just doesn’t arrive after a reasonable length of time, let me know right away. If an item is lost in the mail in most cases it can be remedied.
Everything can be made right as far as we are concerned.

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Additional Policies and FAQs

I have a regular job and I do all the items you see in my shop in my free time.
If the item is ready to ship, this will be mentioned in the item description and that means that this item is available for being sent to you immediately, and your order will be on the way one day after you have done the payment.
If there is an item that you like and that is already sold, for sure, I will make it again for you.

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Custom orders

All types of requests are welcome.
You want to make a gift to your girlfriend?
Need a special accessory for your outfit? If so, feel free to contact me.

If you don’t find what you’re looking for my shop, you may want to consider placing a custom order. Since all items in my shop are hanmade, i have a lot of flexibility when it comes to custom orders. Your custom products can be based on one of my existing products, or i can design something specifically for you.
I accept custom orders and i will be pleased to materialize your ideas into true handmade accessories.
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Seller Information
Maya Slavova
BURGAS – 8000
BULGARIA
info@maya-ot-raya.com

 
 
 

 

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